General terms of use for the website and Etisalat's online services.

This Privacy Policy for Etisalat Website is to be read and used in connection with the Terms & Conditions which are also published on this website. This privacy policy has been formulated to assist Customers/Users to understand how their personal information will be treated by Etisalat when they visit the website, as Etisalat's objective is to make available a good experience and quality service to all Customers and/or Users.

Please note that Etisalat may amend this policy from time to time without prior notice. Users/Customers are advised to check this Policy on regular basis.

Collection of Personally Identifiable Information

Whenever a User visits Etisalat Website, the server used by Etisalat Web Host will make a record of User IP Address, the date and time of User visit, the type of Internet Browser User uses and the URL of any website which referred User to Etisalat Website. Unless otherwise stated, Cookies used (if any) in any part of Etisalat website will not be deployed for collecting personally identifiable information. As general information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. User may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of User's computer system). In which case, User may not be able to utilize or activate certain available functions in Etisalat Website.

Types of Personally Identifiable Information Collected

At times, Customer may be required to give her/his personally identifiable information including, but not limited to, Customer's name, gender, age, identity document number, telephone number, fax number, home address, email address, credit card information, bank account number, education level, occupation, household income, interests and activities etc. Refusal to provide such information may deny Customer's access to certain parts of Etisalat website, or may render Etisalat unable to handle any application or request Customer is making, or may otherwise defeat the objectives of the visit. If Customer is under the age of 21, consent from a parent or guardian is required.

Use of Personally Identifiable Information Collected

Specific purposes for which User personally identifiable information may be used are set under Etisalat Website Terms & Conditions.

Direct Marketing/Market Research

If Customer has once given to Etisalat personally identifiable information, Customer may receive from Etisalat or from its affiliated companies from time to time telephone calls, email, and short message and direct mailings containing promotional materials or market research/surveys. If Customer does not want to receive them, please write to:

Etisalat Customer Care

Head Office Marketing Department
P.O.Box 3838
Abu Dhabi, UAE
Etisalat Customers may be asked to indicate their particular preference before signing up for any of Etisalat services.

Online Services

Etisalat Website may have on-line stores or service providers hosted within the website, which are operated by third party merchants. If Customer wants to use or order any services or products from any of them, please note that any information Customer provides, once transferred to the relevant merchant, is beyond Etisalat's control. Additionally, Etisalat may also request information on several elements of Customer Service. User feedback is vital, appreciated and enables Etisalat to enhance the Quality of Customer Service Etisalat provides.

Retention of the Information

A Customer's personally identifiable information which is given to Etisalat via Internet during the subscription process will be retained for a reasonable period after termination of the subscription.

Disclosure of Information

User/Customer information may be shared with, or transferred to Etisalat, its subsidiaries and affiliated companies. For details, please refer to Etisalat Website Terms and Conditions published on this website.

Access to and Correction of Information

If a Customer wants to access and/or correct her/his personally identifiable information, which Customer has given to Etisalat via Internet, Customer may write to (email address). Etisalat may charge Customer a reasonable fee for each successful access current from time to time. However, such fee will be waived if the access is necessary to make a genuine and reasonable correction.

Links to other sites

Etisalat Website may contain links to other sites. Emirates Telecommunications Corporation - Etisalat is not responsible for the data collection practices and/or the privacy policies of any such sites.


Etisalat employs techniques to secure the Etisalat Website. It is worth noting that such techniques do not guarantee that use of the Etisalat Website is invulnerable to all security risks, nor does Etisalat make any warranty, guarantee, or representation that use of the Etisalat Website is protected from all viruses, worms, and other vulnerabilities.